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**WORKFORCE READINESS"   **CAREER EXPLORATION AND JOB TRAINING**   **CAREER PROGRAMS**   Cosmetology   Office Training   Paralegal   California State Notary Public   Combination Welder   **BUSINESS TRAINING**   Communicate in Business and in Life   **COMPUTERS**   Computer Education Program   PC Operating Systems and Introduction to Windows Vista   Microsoft Office 2007   Intro To The Personal Computer   PC Operating Systems   Microsoft Office 2003 Applications   Financial   Digital Photography   E-Commerce, eBay & Internet   Web Design   Life Begins at 55   Mac Classes   Desktop Publishing for Mac   Mac Digital Camera and Professional Photography   **ONLINE TRAINING**   **COMMUNITY EDUCATION**   Language   Culture & Cuisine   Fine & Applied Arts   Folk Art: Timeless Traditions   Legal, Financial and Retirement   Health, Fitness & Wellness   Home and Garden   Music & Dance   Outdoors   Special Interest   Parent Education   **SPECIAL PROGRAMS**   Older Adults   Visually Impaired Adults   Independent Living Skills   Leisure Time Skills   Supported Living	Communicate in Business and in Life Learn key communication skills and how to maximize your effectiveness at work and in daily interactions. Although a student is not required to take all six classes listed, any student who completes five of the six will be awarded a certificate of program completion. Prerequisite: None.      Session 1: Verbal/Non-Verbal Communication      Session 2: Dealing with Negativity in the Workplace      Session 3: Say it in Writing and E-Mail      Session 4: Customer Service Fundamentals      Session 5: Be a Leader      Session 6: Managing Interruptions to Increase Productivity        Session 1: Verbal/Non-Verbal Communication Tell a Friend!          Your body language sends the majority of the message, in both directions. Learn how to communicate effectively as well as the importance of listening well. Tools taught include active listening, paraphrasing, non-defensive style, and using open vs. closed questions to encourage the maximum amount of understanding.      Section Dates Days Times Location Instructor Fee  Aux  Total       610100  9/19  Wednesday  6:30pm-9:30pm  Placer H.S. Room 630  Staff  49.00  -  49.00  Add to Cart      top     Session 2: Dealing with Negativity in the Workplace Tell a Friend!          Because of the differences we share as human beings, conflict, at some time in our life, is inevitable. This class is designed to help indentify the positive and negative aspects (or characteristics) of conflict, and learn skills that help resolve conflict in a manner that is beneficial to all parties involved.      Section Dates Days Times Location Instructor Fee  Aux  Total       610600  9/26  Wednesday  6:30pm-9:30pm  Placer H.S. Room 630  Staff  49.00  -  49.00  Add to Cart      top     Session 3: Say it in Writing and E-Mail Tell a Friend!          Are you effectively making your point? Learn basic written communications used in today's business environment including business letters, format, construction, and closure styles, with special focus on e-mail and developing subject clarity and basic grammar. Poor writing examples and remedies will be examined as well.      Section Dates Days Times Location Instructor Fee  Aux  Total       610200  10/3  Wednesday  6:30pm-9:30pm  Placer H.S. Room 630  Staff  49.00  -  49.00  CANCELLED      top     Session 4: Customer Service Fundamentals Tell a Friend!          Quality customer care, internal or external, is essential to the successful operation of any business or organization. Excellent service is about communications...between you and your client or internal customer, and meeting or exceeding their expectations while solving problems and maintaining control. This class provides easy-to-master problem solving techniques and examples with focus not only on delivering quality support, but preservation of self during the process.      Section Dates Days Times Location Instructor Fee  Aux  Total       610500  10/10  Wednesday  6:30pm-9:30pm  Placer H.S. Room 630  Gregory  49.00  -  49.00  Add to Cart      top     Session 5: Be a Leader Tell a Friend!          How can you be a better leader? What do you need to be equipped and ready to lead? Understand the three primary styles of leadership and learn the five sources of leadership power. Examine your personal-professional leadership characteristics, and apply this information in designing your own leadership action plan.      Section Dates Days Times Location Instructor Fee  Aux  Total       610800  10/17  Wednesday  6:30pm-9:30pm  Placer H.S. Room 630  Staff  49.00  -  49.00  Add to Cart      top     Session 6: Managing Interruptions to Increase Productivity Tell a Friend!          Are you overworked? This class provides an insightful look into a chaotic office environment, and a process to separate perceptions from reality. The class teaches how to recognize patterns in chaos, provides a 4-step process for getting organized, and a template to manage small to medium sized projects.      Section Dates Days Times Location Instructor Fee  Aux  Total       610300  10/24  Wednesday  6:30pm-9:30pm  Placer H.S. Room 630  Gregory  49.00  -  49.00  Add to Cart
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